Talk Fantasy Football

I am really disappointed with Greebo's services. I have bought another teams, like Willy's undead team, and I never had any problem... but with Greebo I had a lot.

-Miscasted models.
-Sending of other miniatures instead of those that you ordered.
-Really rude customer service.
-Discounts that are cancelled days afterwards (they sent an email to all their customers announcing that they couldn't apply that discount and offering another discount not as great).
-Replys to mails that clearly shows that they didn't read your mail, so they can't solve your problem.

And after all, they told me that they didn't understand why do I think that their service wasn't good...

Can't say I share your opinion and experiences.

When I ordered the full Sylvania team there was a miscast in one of the minis. It was replaced without a hitch.

With the Volmarian team there were a couple of missing arms and they sent the missing pieces along with a couple of freebies. Again without a hitch.

Rude costume service, certainly never.

The cancelled discount was a bit dumb of them. They should have thought about it before announcing a celebratory discount that affected a company with whom they share sales (if I interpreted things right). Deserved flak, true. Hope they learn with the mistake though.

Wondering about the outcome of their latest crowd-funding effort but, from previous experience with their Nippo Goblin crowd-funding, there should be no problem with the Nippon Rats (hopefully no delays either, major or minor).

As above,

Ordered several times from greebo, only had one issue with one miniature that was replaced immediately (out of 3 teams I've ordered so 44 figures)
I gave them flack over the handling of the discount but could understand their reasons why, to be fair yes they made a mistake but so does everyone.
I will happily denounce companies that have much poorer customer service records, to be fair I've had great service from Greebo, Impact and Willy's Miniatures.

I'm keeping in mind the reason for the sale--the wrap of a successful Kickstarter campaign. They have pledge manager documents to process, customers to invoice for that, probably a lot of new minis to get manufactured, and so on, on top of their regular (increased) web orders. I'm assuming that they're getting back to people in as timely a manner as they can. Most of these companies are a single person or two, and a rush of orders is probably pretty overwhelming. It's a case where "good service" means we accept those people doing their best, as opposed to meeting expectations that we might be used to as customers.