Greebo: Good miniatures, really bad service

[naramarth]

I am really disappointed with Greebo's services. I have bought another teams, like Willy's undead team, and I never had any problem... but with Greebo I had a lot.

-Miscasted models.
-Sending of other miniatures instead of those that you ordered.
-Really rude customer service.
-Discounts that are cancelled days afterwards (they sent an email to all their customers announcing that they couldn't apply that discount and offering another discount not as great).
-Replys to mails that clearly shows that they didn't read your mail, so they can't solve your problem.

And after all, they told me that they didn't understand why do I think that their service wasn't good...

[connexion]

Can't say I share your opinion and experiences.

When I ordered the full Sylvania team there was a miscast in one of the minis. It was replaced without a hitch.

With the Volmarian team there were a couple of missing arms and they sent the missing pieces along with a couple of freebies. Again without a hitch.

Rude costume service, certainly never.

The cancelled discount was a bit dumb of them. They should have thought about it before announcing a celebratory discount that affected a company with whom they share sales (if I interpreted things right). Deserved flak, true. Hope they learn with the mistake though.

Wondering about the outcome of their latest crowd-funding effort but, from previous experience with their Nippo Goblin crowd-funding, there should be no problem with the Nippon Rats (hopefully no delays either, major or minor).

[Maverick]

As above,

Ordered several times from greebo, only had one issue with one miniature that was replaced immediately (out of 3 teams I've ordered so 44 figures)
I gave them flack over the handling of the discount but could understand their reasons why, to be fair yes they made a mistake but so does everyone.
I will happily denounce companies that have much poorer customer service records, to be fair I've had great service from Greebo, Impact and Willy's Miniatures.

[Wifflebat]

I'm keeping in mind the reason for the sale--the wrap of a successful Kickstarter campaign. They have pledge manager documents to process, customers to invoice for that, probably a lot of new minis to get manufactured, and so on, on top of their regular (increased) web orders. I'm assuming that they're getting back to people in as timely a manner as they can. Most of these companies are a single person or two, and a rush of orders is probably pretty overwhelming. It's a case where "good service" means we accept those people doing their best, as opposed to meeting expectations that we might be used to as customers.